Half of SMEs lose between one and three hours per employee daily on tasks that could be eliminated or streamlined with tools they already have. We find exactly where the time goes — and show you how to get it back.
Most operational inefficiency doesn't hide in obscure systems or broken processes. It hides in the gap between how work is supposed to happen and how it actually happens every day.
Managers know something feels slow. Employees know certain tasks feel pointless. But nobody has mapped it. Nobody has measured it. And because it's invisible, it persists.
The same information entered twice in different systems. The same approval requested from two people. The same update sent by email and by WhatsApp.
Questions that exist because information isn't where it should be. Meetings called because a decision wasn't made when it should have been.
A request that passes through five people before reaching the one who can actually act on it.
Sign-offs that exist out of habit, not out of genuine risk management. They slow everything down without adding real control.
These losses accumulate silently across every department, every day.
We don't send questionnaires. We don't review org charts. We come in and watch — carefully, systematically, and without disrupting your team's rhythm.
Before we arrive, we align on which areas, teams, or workflows to focus on. We define observation boundaries so the three days are targeted, not diffuse. No homework for your team — just a short conversation with leadership.
Our consultants work alongside your team — watching, logging, and asking careful questions. We record interruptions, measure task durations, trace information flows, and note every point where work stalls or doubles back on itself.
We process our observations into a structured analysis: which inefficiencies cost the most time, which are easiest to eliminate, and which require a process change versus a simple habit shift. We build the priority map.
We present a clear, visual map of where time is lost — with concrete proposals for each point, ordered by impact. You receive a document your team can act on immediately, without needing to hire developers or buy new software.
Tasks that take longer than necessary because of unclear inputs, missing context, or waiting on someone who's waiting on someone else. We time and trace each one.
Work that moves between people, tools, and channels in ways that create friction at every handoff. We map the full journey of each key task from start to finish.
Decision points that don't match the real risk level of the decision. We identify where authority can be appropriately delegated without losing control.
The informal systems your team has built to work around broken official processes — WhatsApp groups, personal spreadsheets, verbal agreements. These are signals, not solutions.
Not a generic report. Not a list of recommendations you've heard before. A specific, visual, prioritized document built from what we actually observed in your company.
A clear diagram of how information and tasks actually move through your organization — with friction points marked.
Each identified inefficiency with a concrete proposal to eliminate or reduce it, ordered by time impact.
Changes you can implement in the first week — no budget, no new tools, no organizational restructuring required.
We walk your leadership team through the findings in a structured session designed for discussion and decision-making.
We believe in being clear about what we do. This helps you decide if we're the right fit before we ever speak.
The diagnosis starts with a conversation. Tell us about your operation and we'll explain how the three-day observation process would work in your context.
Start the Conversation